Paramedic Services

Resources: Paramedic Services

Patient Experience Feedback

Compliments and concerns are a valuable way of understanding the community’s views of their experience with Algoma District Paramedic Services.

We aim to provide a high quality service to our patients and the public so it is important that we continually request feedback from our patients so that we may improve upon our service.

We welcome all feedback, whether it is to say ‘thank you’ for a positive experience, or when you feel that we could have done better.

If you have feedback to offer us, the easiest and preferred method is to please click on the link below and print out the Algoma District Paramedic Services Feedback Form. Follow the directions provided, being sure to complete all necessary sections, and then mail the form to us at the address provided in the instructions.

We will also be happy to help facilitate the completion of the necessary documentation should you wish to initiate the process by other means.

  • By phone, please call 888-326-3133 Ext 315 to speak with the Chief of Algoma District Paramedic Services
  • By email, please send your message to
  • In person, please visit us at any of the following ADSAB offices where further arrangements can be made to meet and discuss your feedback .
    • 15 Hanes Ave, Blind River
    • 2 Elizabeth Walk, Elliot Lake
    • 1 Collver Road, Thessalon
    • 50 Broadway Ave, Wawa

All concerns will be looked into and a response provided. Please note that Algoma District Paramedic Services will not address or look into anonymous complaints.

Guide to providing Algoma District Paramedic Services feedback and Algoma District Paramedic Services Feedback Form

Privacy Statement

Algoma District Paramedic Services Information Practices

Protecting your Personal Health Information is important to ADSAB.

Algoma District Paramedic Services Unit provides emergency pre-hospital medical services and transportation to the ill and injured in Algoma District. In order to provide these services and ensure that you receive proper care, Algoma District Paramedic Services’ paramedics need to ask you for certain personal health information.

As an individual who uses our services, you have the right to know how we collect, use, maintain and disclose personal health information. You have a right to expect that, to the best or our ability, the personal health information held by us remains accurate, confidential and secure.

Privacy of your Personal Health Information

Algoma District Paramedic Services is committed to maintaining the confidentiality and security of personal health information and has a number of practices in place to protect the privacy of your personal health information. For example, your health information that is collected by our Paramedics is maintained in a secured file at our Algoma District Paramedic ServicesAdministration office in a location that has restricted access. Only those who are directly involved in your care and service or those who have a legal right to see your records are permitted access to your personal health information.

Previously, the Municipal Freedom of Information and Protection of Privacy (MFIPPA) protected all personal information collected by the Algoma District Paramedic Services unit. The Government of Ontario has enacted new privacy legislation for all health care providers in the province that took effect November 1, 2004. This legislation, called the Personal Health Information Protection Act, 2004 (PHIPA) requires that strict rules be followed to protect the personal health information collected, used and/or disclosed by a ‘health information custodian’. Algoma District Paramedic Services Unit is considered a ‘health information custodian’ under this legislation. As such, we have taken additional steps to further protect your personal health information.

Collection and Use

Algoma District Paramedic Services collects, uses, discloses and maintains facts about you and your health. These facts are collected to help provide you with care and service by Paramedics and the health care system or to process payments for health related services. They include:

  • your name, address and Ontario Health Care number
  • facts about your health, health care history and the health care that you have been provided
    Non-identifying information related to your care and service is used for administration, management, strategic planning, decision-making, research and quality of care reviews with staff and for regulatory compliance requirements.

Access and Disclosure

You have the right to request access to your personal health information and to receive a copy of your personal health care records subject to limited exceptions as set out in PHIPA. You also have the right to ask us to correct a record if it is inaccurate.

Your personal health information is private. Unless Algoma District Paramedic Services is required to disclose your personal health information for law enforcement purposes, or is specifically authorized to share your health information with others, we cannot and will not give out any of your personal health information without your consent. If you provide consent to let a family member or your legal representative see your personal health information, then the family member or legal representative may be allowed access to the part(s) of the personal health record that you have consented for them to see. You also have the right to withdraw or change the conditions of your consent subject to certain conditions as set out in PHIPA. If you have any questions about access, please contact the ADSAB at (705)842-5808.

Do you need additional information or do you have any questions?

If you would like to know more about how your personal health information is collected, used, maintained and disclosed, or if you have a concern or a complaint about access to your personal health information, please contact the Privacy Co-ordinator as noted above. You also have the right to speak with the Information and Privacy Commissioner if you wish further clarification after speaking with our representative.



Algoma District Paramedic Services accepts no responsibility for the content on external sites linked from this page. The links are provided “as is” with no warranty, express or implied, for the information provided within them. Algoma District Paramedic Services does not endorse any one company or product and includes links to relevant external sites for convenience to visitors.”

Paramedic Associations

  1. Paramedic Association of Canada
  2. The Ontario Paramedic Association
  3. Durham Paramedic Association
  4. Greater Sudbury Paramedic Association
  5. Muskoka Paramedic Association
  6. Professional Paramedic Association of Ottawa
  7. Peel Paramedic Association
  8. Simcoe County Paramedic Association
  9. Toronto Paramedic Association
  10. Paramedic Association of New Brunswick
  11. Paramedic Association of Manitoba
  12. Alberta College of Paramedics

Government/Municipal EMS Information

  1. Association of Municipal Emergency Medical Services of Ontario
  2. Ontario Land Ambulance Transition Website
  3. Ontario Ministry of Health and Long-Term Care, Emergency Health Services

Ontario EMS Links

  1. County of Brant Ambulance Service
  2. Durham Region EMS
  3. County of Essex Land Ambulance
  4. Halton Region EMS
  5. Hamilton Emergency Services
  6. Lanark County Ambulance Service
  7. Muskoka Ambulance Service
  8. Niagara EMS
  9. District of Nipissing EMS
  10. Owen Sound Fire & Emergency Services
  11. Oxford County Ambulance Service
  12. Peterborough EMS
  13. County of Simcoe Paramedic Services
  14. Superior North EMS
  15. Thames EMS
  16. Toronto EMS
  17. Waterloo Region EMS
  18. York Region EMS

Ontario Air Ambulance/Flight Paramedic Links

  1. Canadian Helicopters Ltd. – EMS Division
  2. FlightExec Air Ambulance
  3. Fox Flight Air Ambulance
  4. Thunder Airlines Ltd.
  5. Voyageur Airways – Aeromedical
  6. Angels of Flight Canada Inc.
  7. Bandage One Air Ambulance – Ministry of Health & LTC
  8. Seneca College Aeromedical Certificate Program

Injury Prevention Links

  1. SmartRisk Foundation

Traumatic Stress Awareness Links

  1. Trauma Management Group
  2. Tema Conter Memorial Trust – Educational Resources
  3. International Critical Incident Stress Foundation

Charities and Non-Profit Organizations Founded by Paramedics

  1. Tema Conter Memorial Trust
  2. David McAntony Gibson Foundation
  3. Richard Boustead Foundation for Children’s Charities
  4. Paramedics for Children (USA)

Miscellaneous EMS & Paramedic Related Websites

  1. Lambton Paramedic Association
  2. Haldimand-Norfolk Paramedic Association
  3. Canadian Red Cross
  4. St. John Ambulance
  5. Heart and Stroke Foundation
  7. EMS Live Online Radio
  8. Paramedic News Network
  9. Dr. Bryan Bledsoe (USA)
  10. FlightWeb
  11. Air Ambulance Network
  13. Canadian Emergency News
  14. Paramedic Network News
  15. Journal of Emergency News
  16. EMS Village
  18. Journal of Prehospital and Disaster Medicine
  19. Emergency Medical Services Magazine
  20. Big Medicine

Paramedic Education Websites

  1. The Michener Institute (Toronto, ON)
  2. Canadian College of EMS (Edmonton, AB)
  3. Holland College (Charlottetown, PEI)
  4. Heart and Stroke Foundation – Professional Education (Canada)
  5. Basic Trauma Life Support (International)
  6. Charles Sturt University (New South Wales, Australia)
  7. CTS-Canadian Career College

Paramedic Computer Education Resources

  1. The R.A.L.E. Repository (Canada)
  2. EMS Educational Resources (USA)
  3. (USA)
  4. Human Anatomy Online (USA)
  5. Med Student Cafe (USA)
  6. Cyberpatient Simulators (USA)
  7. EMS Simulator (USA)
  8. (USA)
  9. Aerospace Medicine – (USA)

Canadian EMS Retailers

  1. Sands
  2. K.S. Sirens
  3. Emergency Service Supplies
  4. ACCESS Medical
  5. ZOLL Medical Corporation
  6. Laerdal Canada
  7. Demers Ambulance
  8. Crestline Ambulance
  9. GUTZ Emergency Medical Supply
  10. Dixie EMS
  11. Sunstar Uniforms
  12. O-Two Systems

Algoma Municipalities