Compliments and concerns are a valuable way of understanding the community’s views of their experience with Algoma District Paramedic Services.

We aim to provide a high quality service to our patients and the public so it is important that we continually request feedback from our patients so that we may improve upon our service.

We welcome all feedback, whether it is to say ‘thank you’ for a positive experience, or when you feel that we could have done better.

If you have feedback to offer us, the easiest and preferred method is to please click on the link below and print out the Algoma District Paramedic Services Feedback Form. Follow the directions provided, being sure to complete all necessary sections, and then mail the form to us at the address provided in the instructions.

We will also be happy to help facilitate the completion of the necessary documentation should you wish to initiate the process by other means.

• By phone, please call 888-326-3133 Ext 315 to speak with the Chief of Algoma District Paramedic Services
• By email, please send your message to halame@adsab.on.ca
• In person, please visit us at any of the following ADSAB offices where further arrangements can be made to meet and discuss your feedback .
  • 15 Hanes Ave, Blind River
  • 2 Elizabeth Walk, Elliot Lake
  • 1 Collver Road, Thessalon
  • 50 Broadway Ave, Wawa

All concerns will be looked into and a response provided. Please note that Algoma District Paramedic Services will not address or look into anonymous complaints.

Guide to providing Algoma District Paramedic Services feedback and Algoma District Paramedic Services Feedback Form

Privacy Statement

Algoma District Paramedic Services Information Practices

Protecting your Personal Health Information is important to ADSAB.

Algoma District Paramedic Services Unit provides emergency pre-hospital medical services and transportation to the ill and injured in Algoma District. In order to provide these services and ensure that you receive proper care, Algoma District Paramedic Services’ paramedics need to ask you for certain personal health information.

As an individual who uses our services, you have the right to know how we collect, use, maintain and disclose personal health information. You have a right to expect that, to the best or our ability, the personal health information held by us remains accurate, confidential and secure.

Privacy of your Personal Health Information

Algoma District Paramedic Services is committed to maintaining the confidentiality and security of personal health information and has a number of practices in place to protect the privacy of your personal health information. For example, your health information that is collected by our Paramedics is maintained in a secured file at our Algoma District Paramedic ServicesAdministration office in a location that has restricted access. Only those who are directly involved in your care and service or those who have a legal right to see your records are permitted access to your personal health information.

Previously, the Municipal Freedom of Information and Protection of Privacy (MFIPPA) protected all personal information collected by the Algoma District Paramedic Services unit. The Government of Ontario has enacted new privacy legislation for all health care providers in the province that took effect November 1, 2004. This legislation, called the Personal Health Information Protection Act, 2004 (PHIPA) requires that strict rules be followed to protect the personal health information collected, used and/or disclosed by a ‘health information custodian’. Algoma District Paramedic Services Unit is considered a ‘health information custodian’ under this legislation. As such, we have taken additional steps to further protect your personal health information.

Collection and Use

Algoma District Paramedic Services collects, uses, discloses and maintains facts about you and your health. These facts are collected to help provide you with care and service by Paramedics and the health care system or to process payments for health related services. They include:

• your name, address and Ontario Health Care number
• facts about your health, health care history and the health care that you have been provided
  Non-identifying information related to your care and service is used for administration, management, strategic planning, decision-making, research and quality of care reviews with staff and for regulatory compliance requirements.

Access and Disclosure

You have the right to request access to your personal health information and to receive a copy of your personal health care records subject to limited exceptions as set out in PHIPA. You also have the right to ask us to correct a record if it is inaccurate.

Your personal health information is private. Unless Algoma District Paramedic Services is required to disclose your personal health information for law enforcement purposes, or is specifically authorized to share your health information with others, we cannot and will not give out any of your personal health information without your consent. If you provide consent to let a family member or your legal representative see your personal health information, then the family member or legal representative may be allowed access to the part(s) of the personal health record that you have consented for them to see. You also have the right to withdraw or change the conditions of your consent subject to certain conditions as set out in PHIPA. If you have any questions about access, please contact the ADSAB at (705)842-5808.

Do you need additional information or do you have any questions?

If you would like to know more about how your personal health information is collected, used, maintained and disclosed, or if you have a concern or a complaint about access to your personal health information, please contact the Privacy Co-ordinator as noted above. You also have the right to speak with the Information and Privacy Commissioner if you wish further clarification after speaking with our representative.

Links

Algoma District Paramedic Services accepts no responsibility for the content on external sites linked from this page. The links are provided “as is” with no warranty, express or implied, for the information provided within them. Algoma District Paramedic Services does not endorse any one company or product and includes links to relevant external sites for convenience to visitors.”